Order Balance Payment – Customer Support Use Only

Order Balance Payment – Customer Support Use Only

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FAQs

No. The door sensor works without a smart lock. You only need the WELOCK WiFiBox3 Gateway to view real-time door status in the WELOCK app.

No drilling required. Use the included 3M adhesive strips to mount the sensor on the door and frame. Align the arrows, and ensure the two parts are within 20mm for accurate detection

No. It runs on 2 AAA batteries with ultra-low power consumption, lasting up to one year under typical daily usage.

Yes. When battery power is low, the red LED on the sensor will flash 5 times, indicating it's time to replace the batteries. The WELOCK App may also display a device status warning.

Yes. One WiFiBox can connect to multiple WELOCK devices, including door sensors and smart locks. All connected devices can be managed and monitored through the WELOCK App.

For a step-by-step installation guide, please refer to our detailed blog post here:

👉 How to install a door and window sensor

It covers sensor placement, alignment, tips to avoid misdetection, and troubleshooting—all with images.

Please click here to download the WELOCK door sensor user manual.