Contact Us

Need help? We’re here for you.
Whether you have a question about our smart locks, need support or want to partner with us — we’ll respond within 24 hours on business days.(except holidays). 

Customer Service & Support

Email: support@welock.com

Whatsapp：+8613662630390

Mailing / Business Office (not for returns): 7th floor, 4 building, Meitai industrial area, Guanlan, Longhua District, Shenzhen, Guangdong, China (Mainland), 518100 (not a return address)

After submitting, you’ll get an automatic confirmation email.
If you don’t see it, please check spam folder—or email us directly: support@welock.com